Privacy Policy

At Neelams The Grand, Calangute, Goa, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website www.neelamshotels.com, make a reservation, stay with us, or otherwise interact with our services. By using our website or providing your information to us, you consent to the practices described in this Privacy Policy.

1. Information we collect

We may collect the following types of information:

• Personal information: Name, address, email address, phone number, date of birth, nationality, and other contact details.
• Identity information: Government-issued ID or passport and visa details, as required by law for guest registration at check-in.
• Booking and stay information: Reservation dates, room preferences, number of guests, special requests, dining and Prakriti Spa bookings, and feedback.
• Payment information: Billing details required to process payments. Card payments are processed through secure third-party payment gateways; we do not store full card details on our website.
• Website usage information: IP address, browser type, device information, and browsing behaviour when you access our website.

2. How we use your information

We use the information collected to:

• Process and manage reservations, check-in, payments, and your stay.
• Provide and improve our services, facilities, and guest support.
• Send booking confirmations, service updates, and, where you have consented, promotional offers, newsletters, and marketing communications.
• Personalise your experience and remember your preferences for future stays.
• Conduct market research, analyse trends, and improve our website.
• Comply with legal obligations, including guest registration requirements of local authorities, and resolve disputes.

3. Cookies and similar technologies

We use cookies and similar technologies, including analytics and advertising tools, to understand how visitors use our website and to show relevant offers. Cookies are small data files stored on your device that help us remember your preferences and improve your browsing experience. You can manage or disable cookies through your browser settings, though some parts of the website may not function properly as a result.

4. Third-party disclosure

We do not sell your personal information. We may share it with:

• Service providers who help us operate our business, such as booking engines, payment gateways, IT and hosting providers, and marketing platforms.
• Online travel agencies or partners through whom you made your booking.
• Government or law enforcement authorities where required by law.

These parties are required to protect your data and may use it only to provide services to us.

5. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law, after which it is securely deleted or anonymised.

6. Your rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may request access to, correction of, or deletion of your personal data, withdraw consent to marketing communications at any time, and raise a grievance regarding the handling of your data. To exercise these rights, contact us using the details below.

7. Data security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

8. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

9. Contact us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.